Refund policy

Last updated: November 1, 2026

30-Day Returns

You have 30 days from the day your order is delivered to request a return.

To be eligible, the scarf must be unworn, unwashed, in the same condition you received it, and in its original packaging. Please include your order number.

How to start a return

Email us at sillyscarf.co@outlook.com with your order number and reason for the return. We'll reply with instructions. Please don't send items back without contacting us first — we can't process returns we weren't expecting.

Return shipping

Return shipping is paid by the customer, unless your item arrived damaged, defective or incorrect.

Damaged or wrong items

Please check your order when it arrives. If anything is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Handmade-style variations

Each scarf has a crochet, handmade-style finish, so small differences in stitch pattern, size and color are normal and are not considered defects.

Refunds

Once your return is received and inspected, we'll let you know if it's approved. Approved refunds go back to your original payment method; your bank may take a few business days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.